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Help FAQ

Help FAQ
Have a question? Please don't hesitate to contact us. We'll be happy to assist you in any way we can. If you have a suggestion or an idea that you think will make even better, fill out our online suggestion form
My Account | Ordering | Receiving | Shipping | Returns
My Account
My Account FAQ
My Account keeps all your stuff in one place. Get help with everything from creating or updating your account to viewing your order history.
My Account
Ordering FAQ
How to quickly find the designs and products you need, use the shopping cart and secure check out.
Receiving Designs
Receiving My Designs FAQ
Get an overview and step-by-step help with delivery options for your embroidery designs and how to unzip files and use design spec sheets.
Receiving Designs
Shipping FAQ
Answers to Frequently Asked Questions about Shipping of products.
Returns FAQ
Policies and Procedures for returning items including our Money Back Guarantee!
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