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I own a Brother Innovis 1200 home embroidery machine with the PES file format and wish to know if your embroidery designs are compatible with it. My computer is a Windows Vista Home Basic. I have forgotten my user name and password and wish to register and/or subscribe to your club.

Posted to Getting Around Our New Site (Forum) by B.Perry on 03-30-2008
Re: unzip message

It seems like you may be doing something wrong in unzipping the file. You can right click on the file and choose "Open Link" then save it to your desktop.Now depending to which utility you use ,there is different steps to unzip the file.Please review the method from Help menu.

Posted to Getting Around Our New Site (Forum) by atgsupport on 03-04-2008
unzip message

I am getting the message "garbage at the end of the zip" and the designs won't unzip. Is this a bug?

Posted to Getting Around Our New Site (Forum) by mrynnwl on 03-03-2008
Re: not unzipping right

Hello, Please e-mail us at support@annthegran.com and include the design contributor name, design name and how you found the design and we will check into this for you and get back to you by e-mail as soon as possible. Thank you AnntheGran Support Team

Posted to Getting Around Our New Site (Forum) by atgsupport on 02-26-2008
Re: Complicated downloading

Best way of downloading designs are ,once you are logged in ,download the files as many as you want ,then go to the folder(where you saved the design) and unzip them .If you try to download and unzip the files one at the time ,it take more time and also as you said it is harder to go back to the same...

Posted to Getting Around Our New Site (Forum) by atgsupport on 02-22-2008

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How do I subscribe

Re: unzip message

unzip message

Re: not unzipping right

Re: Complicated downloading