Ann The Gran Community

Just an update to this. We managed to get the digital scrapbooking store up and running just in time to celebrate Digital Scrapbooking Day today. We'll be making a few other modifications early next week, but everything should be good to go now. Our apologies for the delay to anyone affected, especially Stacy's wonderful and hard-working group

Thanks for your feedback, cnp119. The initial issue was that Brother did not have the hoops in stock, which we did inform you of this as soon as we found out about the backorder. First Brother shipped the SA442, which you should have received on Monday and then the SA443 should have arrived yesterday. I believe you informed us this morning that you

Sorry for the delay in answering this, and thanks for bringing it to our attention. It seems that something happened and all of our sample files for the alphabets were removed. We have fixed Applique3 so that now if you go to the page, you'll be able to click on 'Download Information' for a free sample file, which includes a sample file

Hi, Marge, We have sent you several e-mails and have been trying to call you, to no avail. Your original post was not posted because it contained personal information about you, and we do not advise posting personal information in a publicly-accessible forum. You are registered for the event and do not need to do anything else except to show up. You

Thanks for your comments. This is a good point. We were planning on adding to the new site an image zoom feature that would work on any designs available for purchase, but we have not yet completed it. You'll see that with most of the designs, we display a link that says 'Download Information'. If you click on this link, you will get a pdf

This is a great question. We would definitely encourage you to post free designs to our forums, making sure that you name the forum post appropriately and tag the posts so that other users can easily find them. You should be able to attach the file to your forum post. We do have file size limits, so make sure that you zip the design file in order to

Thanks for your feedback, June. There wasn't meant to be an appreciable change in downloading time for non-members with the new site, but certainly with over 250,000 users all over the world, it is possible that some users in some areas will experience slower download times if they are not Ann's Club members. Please keep in mind that hosting

Please refer to the following post for information: http://www.annthegran.com/cs/forums/t/193.aspx

Thanks for your comments. As this same question has appeared multiple times, our Support team has forwarded this issue to me. The overwhelming majority of our free designs have always been available only in PES format. This was always the case on our old site, and continues to be the case on our new site. Becoming an Ann's Club member does not affect