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I have tried a dozen times, but am still unable to download the a design. BarbaraGeorgeBush
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Hi: We can not set a general steps to download designs because everybody is using different windows system with different unzip utility.but if you have problem downloading or unzipping the files please send us your request with the step you took ,with details of your computer then we can help you out...
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Hi, Betty. There are many free butterfly designs in the Free Designs section. Which design and designer aer are you wanting to open? I have not seen the "download trail now" that you are referring to. There are two options when you select the design you want to download - Ann's club and...
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Free designs are one of the perks here at ATG. There are so many beautiful ones, it is hard to chose just a few. I think I have about 100 of them in my designs. I don't know what you are experiencing because I know I got designs before I became a member of ATG Club. After you click on the "I...
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I cannot get the designs to dnload. I am signed in, sign the agreement, go the the designs and try to dnload and screen comes up about learning about Ann's club and dnloading faster. There is a place to dnload design now and no matter what I do next all I get is a trial dnload that does not get me...
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I get this message everytime I try to open a free design downloaded as a zip file. The saved zip file is there with 51 kb but I cannot open it. When I try to open the zip file without saving it first I get the same error message. This did not happen in the past but it is preventing me from using designs...
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So many things to learn!! When you do the download, there is a choice to "Open" or "Save." I recommend using the "Open" but you can save if you perfer. After selecting "open" your computer should go into "Zip" mode and you should get the designs in multiple...
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Hello, What browser are you using and what is the version? To find this in your internet browser go to 'help' and 'about'. Also, are you trying to download free designs or a recent order? When this error message does appear I recommend you close the web browser window and go back to www...
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Maria-I hope you are stronger each day. We learn to appreciate our health when we have some limitations. Joan is right, you can get your designs back. Remember to back up all your important items to a CD or Jump Drive (aka Thumb Drive) for best results. I have recently been reading up on Norton and McAfee...
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Thank you for sharing this with us! That does make sense. That is what a firewall is supposed to do. However, you can safely and securely trust ATG! Pat