Ann The Gran Community

I am having problems with Catalogue Express.  This is not the first time I have had problems.  I have over 9,000 designs inserted into the catalogue.  These designs are being inserted from a portable hard drive that is connected to my computer.  I did not want all these designs on my hard drive, therefore I put all the designs on the portable media.  They will all show in catalogue express and then maybe after a weeks or so, when I open catalogue express up and the portable media is plugged in, the designs show "not found".  When I click on the design it shows it being on my L drive and the Portable media where the designs were inserted from is on K.  I do not have a L drive at all on my computer.  I have a hard drive (c), d, e, f, g,h, i , j. and k drives.  Where is catalogue express picking up L?

I have put these designs back in the catalogue three times in less than a year.  I need help from someone.

I am frustrated and need some explanations.

Can anyone shred any light on this?  I have called the support number and left messages and emailed the support group.

Thanks,

Sharon Embry

carshare@valornet.com   (903) 389-8312

I believe you will find the issues are with your software recognizing the removable drives.  Not all remain the same letter depending on the order in which they are plugged in.

Catalog Express does not store data.  It is for viewing and some editing.  If a design file is edited and not saved, it is lost.

I am considering a purchase of Catalog Express; if I get the download version and put it on my desktop PC, can I re-install it on another compter?  We travel in the winter and I would like to use it on a laptop computer.

Sorry, I do not use this program, so cannot offer any help. 

However, I have requested ATG Support to provide an answer so we all may learn as many of us have more than one home/laptop computer.

I lost the hard drive on my computer, therefore I lost my programs.  I have downloaded Alpha Express but it tells me it is a trial copy.  How do I retieve my code for my paid invoice?  Thank you.

Hi:

Yes according to our License Agreement you can use the software on two computers with limited activation.

With Regards

Suppport Team

Hi:

You can get the serial number again from your account under "Downloads" link ,the same way as you got it for the first time and activate it the same way with the same serial number.

Thanks

Support Team.

I purchased Catalog Xpress in 2004 and I've been happy with it up until we had to replace the last computer with this new one.

Unfortunately, I can't find a download link for the version that I have the serial number for and the new 2.5 version won't accept it without having to pay for a new one.

And since that's not likely to occur in this lifetime, is there a way I can get a download link for the older Catalog Xpress (Order number: 22224, Date: 2/20/2004) so that I may continue to use all of the JEF and PES files which I've purchased or downloaded in the past 7 years?

Barbara Matthews

You can still use your design files if they were backed up when the crash occurred and reloaded to the new PC.

For the information needed to restore CatX, you will need to contact customer service.  See CONTACT at the bottom left of any screen.

I have recently upgraded my Catalog Express to the newest version due to a new computer and Windows 7.  I have used the previous software for 10 years.  I have attempted to get problems answered through tech support but it has been much less than satisfactory.  I cannot find any other contact information on this site.  Does anyone know of anyone else involved in this site that can be reached?

Please provide details of the problem(s) you are having with the software.

I have found that some software products require the computer's firewall be disabled before installing the product.

My old computer died and I can't get my license approved on the new one.

First I get a message from inserting the code from my receipt that it must not be me.

Then you send me a different number that says it is not for that item.

So now what?

Barbara quiltsrus08

This is a discussion forum. 

For product assistance you will need to contact customer service.

I have been using Catalog Express since 2008, love it.  My computer crashed, I want to put CE on my new computer, but need to transfer a license, not sure how with other computer crashed.  Any suggestions??  Thank you.

See this particular response - http://www.annthegran.com/cs/forums/p/5316/19539.aspx#19539

Hi:

For trasfering liccense you need both the computer in working condition so if your old computer is crashed and you can not access it then all you can do is to install the software from your account and activate it .(hopefully you have the new version of CatalogXP as the old version will not work on new computers.

With Regards

Support Team