We own a IBM compatible computer with Windows XP loaded and recently made some changes with a new harddrive, satellite internet, and were having a problem unzipping the designs. We contacted customer service, and we are now doing just fine, but I wanted to share my experience for those who are non-Vista.
First of all, I print out the page of designs, choose which I want, then start the download. Click on the design, when next screen comes up click on "here" to continue download, next screen will offer a choice of open - save- & at that time write file name of design in the photo box, click on "open", and another screen will come up. In this screen you will find a side bar on the left, that will allow you to Extract the design shown on right. Click extract, next a box will come up that will give you choices where to go next, click on my computer, next box will give you a choice of drives. I am using a 4 gb USB STICK to download and I select drive J for that. If you are using cd's, or still with the floopy 3.5 discs choose the appropriate drive.
Once the download is complete, X out that screen, and click on back to get to the design page again and select the next design you would like to download.
I hope this is of some help to anyone experiencing the type of difficulty I did. Sharing info makes sites like this a joy to come to.