Hello Cettlb: This is really a common problem. If you read my recent blog, you may have noticed that I recommend Badgemaster Water Soluble Stabilizer (wss).
There are several reasons for that, the most important of which is the problem you experienced. Badgemaster is a professional (in my opinion) quality wss. If you purchase some of it, you will immediately notice a difference in the weight of the stabilizer. You only need a single sheet of it and with others, it is recommended that you use two sheets. The problem with two sheets is that it is not as stable as a single sheet of Badgemaster. The quantity used ends up making Badgemaster a better value. I personally use it for many things, including toppings.
Your problem resulted from stabilizer failure, it stretched just a little too much and was unable to make that connection. This problem is even greater if you are working with 3D FSL designs, you will have failed projects without the Badgemaster. Since I have been using it, I have not had a single problem.
Occasionally the digitizing is at fault, but most designers test their designs very well, and it really is rare that the FSL would be a digitizing failure.
Let us know how you are coming along.
Pat, The Avid Embroiderer
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