Hello,
Please e-mail us at support@annthegran.com and include the design contributor name, design name and how you found the design and we will check into this for you and get back to you by e-mail as soon as possible.
Thank you
AnntheGran Support Team
If this does not resolve your issue, please feel free to send us an e-mail at support@annthegran.com. Our email support hours are Monday to Friday 9am to 5pm Eastern Standard Time, and Saturdays 10am - 6pm.