Hi Nancy:
You have to sign into our website with the account that has membership on it .Then click on "Club Goodies" at the bottom of the list under your account and you can get Phrase pack downloaded from there.
Annthegran Support
If this does not resolve your issue, please feel free to send us an e-mail at support@annthegran.com. Our email support hours are Monday to Friday 9am to 5pm Eastern Standard Time, and Saturdays 10am - 6pm.