To download an item you have purchased, make sure you are logged in and click on Downloads in your Account Menu:
This will display any products you had purchased available for download. Click the appropriate link (note that all files are zipped) and save the file to your computer, i.e. c:\my documents. When the file has finished downloading, simply extract it to your desired folder.
If this does not resolve your issue, please feel free to send us an e-mail at support@annthegran.com. Our email support hours are Monday to Friday 9am to 5pm Eastern Standard Time, and Saturdays 10am - 6pm.