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Latest post 06-25-2008 10:59 AM by ritamae46. 2 replies.
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  • 06-16-2008 10:46 AM

    Downloading Designs

    Yesterday was my very first time ever downloading designs.  I was able to download 2-3 free designs successfully, but several failed to download (4-5).  Specifically, under the category of music (in free designs) I was unable to download the brightly colored musical notes and clef by Lady/ or the 2 musical notes and clef in black and white by Amanda Potgieter.

    I doubled clicked each design and then pressed the download button on step 2.

    I saw the question about this problem and you said sometimes that happens when the accelerator is on and to turn it off.  other times apparently the design is no longer there.  My problem is that I do not see anything that says accelerator and have no idea whether I used it (I think not because I did not try the faster way to download) or whether those designs are simply unavailable.  Would you explain how I can know that?

    Thanks,

    Elayne

  • 06-18-2008 11:56 AM In reply to

    Re: Downloading Designs

    Hello Elayne,

    The free designs you were trying to download are available for download.  Please try the following steps:

    * left click on the free design you want to download

    * you will see click here to download your free design - left click on the 'here' link

    * you will see click here to download the design...-  right click on the 'here' link and choose 'open in new window

     * save the zip file to your computer

    * extract the PES file to a folder after downloading

    Thank you

    AnntheGran support

    If this does not resolve your issue, please feel free to send us an e-mail at support@annthegran.com. Our email support hours are Monday to Friday 9am to 5pm Eastern Standard Time, and Saturdays 10am - 6pm.

  • 06-25-2008 10:59 AM In reply to

    Re: Downloading Designs

    Elayne:

    If you'll tell us where you tried to download the designs, I'll go and check it out to see if I have the same problem and (if I do) get my hubby to tell me why. 

    Rita

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