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Latest post 05-14-2008 10:27 AM by atgsupport. 1 replies.
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  • 05-13-2008 2:37 PM

    Ann's alphabet

    I have recently purchased several of Ann's alphabets.  For some reason when I open them in my Bernina software I cannot alter the size.  Why is this? Can someone help?  I purchased them for monogram purposes and need to be able to alter the size.  Thanks,

     Carol

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  • 05-14-2008 10:27 AM In reply to

    Re: Ann's alphabet

    Please give us some more information about this problem;what is the name of Alphabet you have problem with?did you try the sample files before purchase ? if yes ,did the sample file worked the same way?what happens when you resize the file?how much do you resize them? Please try to resize the alphabets in CatalogXP and see if you get the same result.You can find CatXP under Necessities--Software--Annthegran.It is free for 30 days.We would like to get all those information and find a solution even though we do not have the same software Bernina as you have.So please write to support@annthegran.com will all your responses.

    If this does not resolve your issue, please feel free to send us an e-mail at support@annthegran.com. Our email support hours are Monday to Friday 9am to 5pm Eastern Standard Time, and Saturdays 10am - 6pm.
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