Ann The Gran Community

Sometimes we are our own worst enemy. 

If you try the password too many times and it fails, you are locked out.

If you do not read and follow the instructions, the process will not work as intended.

If you want help, contact ATG Support (click on Contact at the bottom left of any screen) and discuss any particular issues you have with the proper source.

I have downloading the design and cannot open them.

Tee002:

I have downloading the design and cannot open them.

The downloads are in a zipped file. Find where you have stored the download.  "Mouse" over the design you want to open.  A small screen will appear.  Choose "extract all".

thank you it worked for me.

Hi

I use a program called Extract now which is free.

http://www.extractnow.com/ The down load is at the bottom of the page.

Before you extract anything make a folder then send the files to that folder. You can extract a lot of files at once instead

of doing them one by one.

Bonnie

marmadeline:

I have been able to download PES designs onto my computer, but cannot unzip them in Windows Vista.  I have tried everything imaginable, but no luck so far.  I have read where someone has used WinZip successfully and others who tried it and had no luck.  Help !!

ahayes1490:

When I click 'download' on the free designs, I have no idea where they are stored on my computer. The message just says they are finished. It does not ask me for a file to store them in, or tell me where they are. ???

I do not understand your post.  Are you asking the same question as user ahayes1490?

The answer is to first to create a folder on the PC hard drive and name it so it can be easily found - Embroidery would be one suggestion.

Then when downloading, save to that folder.  You may have have to use "browse" to locate the folder (c:Embroidery).

After saving the download, open it by highlighting - a mini screen will come up on the screen and then you select open or extract.

Rename the opened file if that will make it easier to recognize.  Delete the zipped download.

I have Vista and have not had a problem - see above. 

i use a program called z-zip. i had so much trouble unziping files.go to this and down load               cnet/7-zip/3000-22504-10045185html     it worked for me.     when you open your file  open it with z-zip.     you have to go to the browse  i send mine to desktop-documents and when i click on document it will show z-zip i hit ok then extrackt  and it will open it for you.  good luck. it took me a long time to get this i called a computer person and he found this program for me.  after you click on documents you have to click on z-zip and then ok or where ever you send them.

sgilpin:

marmadeline:

I have been able to download PES designs onto my computer, but cannot unzip them in Windows Vista.  I have tried everything imaginable, but no luck so far.  I have read where someone has used WinZip successfully and others who tried it and had no luck.  Help !!

 

You need to use a program to unzip your files. Winzip is one but you do have to pay for it. A free program I use is jZip. You can find and download it here http://www.jzip.com/index.php?bt=c&r=502&gclid=CJfo3KeDm6QCFR5N5Qodgx1QGw

Best of luck to you, kt3234 Karen

I downloaded a zip file but it is not being accepted.  I have a 7 system Not sure what I am doing wrong

What do you mean by not being accepted?

Download and save to a folder.  Open the folder and highlight (move mouse cursor to the design file).

A mini screen will appear and then you select extract or open and a new design file will appear. 

This is the one you send to the embroidery machine.

I don't know how either....did you find out how?

Not really.  I have been checking it out......Maybe some day.

Locate the download. 

Mouse over (highlight by moving mouse to the download).

A mini screen will appear.

Right click.

Select extract all.

Right click.

Save the new file to your embroidery folder.

The zipped file can be deleted after you have checked the opened file to be sure all when well.

I cannot unzip the free designs I dowmloaded. I use jef.

Hi

Just want to know why I cant download your free designs

Thanks

I cannot unzip the free doanloads on my vista machince, can you helop me....

Read all of the above.

If you are a member of Ann's Club and have paid your membership, all designs are available.

If you are not a current member, then you can still download the designs with the download icon beside the design.