Ann The Gran Community

Sometimes we are our own worst enemy. 

If you try the password too many times and it fails, you are locked out.

If you do not read and follow the instructions, the process will not work as intended.

If you want help, contact ATG Support (click on Contact at the bottom left of any screen) and discuss any particular issues you have with the proper source.

I have downloading the design and cannot open them.

Tee002:

I have downloading the design and cannot open them.

The downloads are in a zipped file. Find where you have stored the download.  "Mouse" over the design you want to open.  A small screen will appear.  Choose "extract all".

thank you it worked for me.

Hi

I use a program called Extract now which is free.

http://www.extractnow.com/ The down load is at the bottom of the page.

Before you extract anything make a folder then send the files to that folder. You can extract a lot of files at once instead

of doing them one by one.

Bonnie

marmadeline:

I have been able to download PES designs onto my computer, but cannot unzip them in Windows Vista.  I have tried everything imaginable, but no luck so far.  I have read where someone has used WinZip successfully and others who tried it and had no luck.  Help !!