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Re: Ann the Gran Logo

Last post 04-28-2008 3:10 PM by atgsupport. 1 replies.
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  • 04-27-2008 7:44 AM

    • kyoma
    • Not Ranked
      Female
    • Joined on 04-27-2008
    • Winchester, Ky
    • Posts 0

    Re: Ann the Gran Logo

     I have a Janome. Is the design available as a jef desig?

    I also have another question for you. I purshashed a new laptop recently. I sill use it in my sewing area. I bought a HP , Vista OS, 64 bit. I am unable to open my newly purchased Catalog Express and Alphabet Express. Is there anything that can be done to help me. I am very diappointed. 

    kyoma
  • 04-28-2008 3:10 PM In reply to

    Re: Ann the Gran Logo

    With Free designs they are only availble in PES format unless specified other wise.

    With Purchased designs they are in various formats of your choice.

    - Currently we dont support 64bit version of Windows with your products.

    You can download the following program it works with Vista 64bit version to convert files.

    Ambassador (free) Allows you to view and convert files from a wide range of formats
     http://www.pulsemicro.com/Product%20Pages/tdgmlbp/tdgmlbp_ambassador.htm

    Annthegran Support

     

     

    If this does not resolve your issue, please feel free to send us an e-mail at support@annthegran.com.

    Our email support hours are Monday to Friday 9am to 5pm Eastern Standard Time, and Saturdays 10am - 6pm.
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