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Can't download designs

Last post 04-20-2008 4:55 PM by atgsupport. 1 replies.
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  • 04-15-2008 4:04 PM

    Can't download designs

    hello, when I try to download a design it takes me to order history. Is there a new way to downloading? Thank you, Sam

  • 04-20-2008 4:55 PM In reply to

    Re: Can't download designs

    Hi Here are the steps for downloading free designs 

     A) Downloading the files
    Step 1. Goto the free design section
    Step 2. Agree to the license
    Step 3. Find a design you want
    Step 4. Click on link to download
    Step 5. Click again to download design
    Step 6. Click Save 

    MAKE SURE THE FILE NAME IS CORRECT

    Step 7. Choose folder and click save again
    Step 8 .. For ease of use put it in my document or on desktop so you can find it.

    NOTE: the file will be zipped... you need to extract them

    B) Unzipping the files
    1. Goto start
    2. Choose (All programs for XP) or (Programs for Windows 9X/ME/2000)
    3. Check for a folder called WINZIP if its there goto STEP C
    4. IF you dont have winzip paste the next line into windows explorer address bar
    http://www.download.com/WinZip/3000-2250_4-10003164.html
    5. Click download and save it to your desktop
    6. Double click to install

    C) Converting the file

    NOTE: All free designs are in PES format if your machine uses another format you will need to convert the design first prior to sending it to your machine

    There are many programs that allow you to convert files from pes to jef some

    Catalog Xpress (30day trial) Allows you to view, catalog, print designs, resize, organize your designs and it will convert most designs except (art)
    http://www.annthegran.com/Product.aspx?t=1&i=2567

    Ambassador (Free) Allows you to view, watch sew out and it will and convert most designs except (art) http://www.pulsemicro.com/Product%20Pages/tdgmlbp/tdgmlbp_ambassador.htm

    ATG Support 

    If this does not resolve your issue, please feel free to send us an e-mail at support@annthegran.com.

    Our email support hours are Monday to Friday 9am to 5pm Eastern Standard Time, and Saturdays 10am - 6pm.
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