Hello Teri,
Please remove the software from add/remove programs. Check that your system date/time is correct. Restart your computer and reinstall the software. If you are still getting an error message please send us an e-mail at support@annthegran.com.
Thank you
AnntheGran support
If this does not resolve your issue, please feel free to send us an e-mail at support@annthegran.com. Our email support hours are Monday to Friday 9am to 5pm Eastern Standard Time, and Saturdays 10am - 6pm.