download purchased design

Latest post 04-01-2008 2:34 PM by atgsupport. 1 replies.

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04-01-2008 10:49 AM

nancieb
Joined on 02-27-2008
Posts 3

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I have purchased a design and paid. I can download, but when I try to view it, I get a message currupted file. Has anyone else had this come up? I have redownloaded 3 times and get the same. Unknown file or currupted file. Any help will be appreated. I use Pes and have 3 or 4 programs to open. None will.

Nan

04-01-2008 2:34 PM In reply to

atgsupport
Joined on 02-12-2008
Posts 358

Re: download purchased design

Reply Contact

Hello Nan,

We apologize for your inconvenience. Please send us an e-mail at support@annthegran.com including your order number and we will look into this right away.

Thank you

AnntheGran support

If this does not resolve your issue, please feel free to send us an e-mail at support@annthegran.com. Our email support hours are Monday to Friday 9am to 5pm Eastern Standard Time, and Saturdays 10am - 6pm.

Filed under: downloading purchases

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