Sorry to hear you are having problems. If you had a specific issue, could you let us know so we can help you?
You can also click on the link "Contact Us" at the lower left bottom of this page and Support can answer your questions.
Additionally, one of my recent blogs had a 'recap'of information for newbies and seasoned embroiderers alike. I hope you like it. It also has some free designs in it!!
Pat, The Avid Embroiderer
If you are interested in selling your projects, you can determine your costs and profits quickly with my Spreadsheet.
If you want a lot of great information on working easier, faster and more confidently on your computer, check out my Tips and Tricks.
If you want to see my pashminas (that I successfully sell retail) check them out here. I also wholesale them.