Just in case you are getting the error message "no sewing data in file," you need to check to see that you have the correct size of hoop in the upper left corner.
If you bought a design that is too large for your machine, you need to see what Support has to say to get the right size. If you did buy the design too large for your machine, you can download a trial version of KP Composition which happens to be $50.00 off for this week - a significant bargain. It has a 'split the design' function that is very user friendly. You may want to see it in my blog post. It does so much for your designs, you will want to get it for its great functions!
Pat, The Avid Embroiderer
If you are interested in selling your projects, you can determine your costs and profits quickly with my Spreadsheet.
If you want a lot of great information on working easier, faster and more confidently on your computer, check out my Tips and Tricks.
If you want to see my pashminas (that I successfully sell retail) check them out here. I also wholesale them.