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Latest post 01-11-2009 5:40 PM by atgsupport. 1 replies.
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  • 01-10-2009 6:27 PM

    downloading by hoop size

    Is there anyway of knowing ahead of time what the size of a design is.  I have been unable to use a number of designs that I liked because they were too large for my machine (115 x120 mm).  I don't find out what the size is until I download, unzip, convert to my format and try to load it (frustrating!).  I am new to embroidery so  maybe there is a much easier way.  Help!  (I need all the help I can get.)

  • 01-11-2009 5:40 PM In reply to

    Re: downloading by hoop size

    Hello,

    In regards to our design packs available for purchase, you can find size and color information by clicking on the 'download' information link on the product details page.

    If you cannot find the information you are looking for please e-mail support@annthegran.com including the name of the design pack you need size information for.

    In regards to our free designs, some designs also include a text file containing color and size information.

    Thank you

    AnntheGran support

    If this does not resolve your issue, please feel free to send us an e-mail at support@annthegran.com. Our email support hours are Monday to Friday 9am to 5pm Eastern Standard Time, and Saturdays 10am - 6pm.

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