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Latest post 03-12-2008 8:10 AM by atgsupport. 1 replies.
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  • 03-07-2008 8:43 PM

    • PCadd
    • Top 500 Contributor
    • Joined on 02-15-2008
    • Posts 2

    ART files not showing preview

     When I was using the demo version, I had no trouble viewing thumbnails for ART files. Now, however, this is inconsistent. Some of my .art files show the preview when I drag them into the catalog, but a lot of them show a blank (no preview picture). Can you tell me what's going on? Based on what I saw in the demo, I bought the program because it was working great. Now, however, it's not working and I'm feeling a little panicked. Please help. . .

  • 03-12-2008 8:10 AM In reply to

    Re: ART files not showing preview

    Hi,

    Please send us an e-mail at
    support@annthegran.com and attach a few example ART files that are not displaying properly in your Catalog Xpress software.

    We will investigate the issue and get right back to you.

    Thank you

    AnntheGran Support

    If this does not resolve your issue, please feel free to send us an e-mail at support@annthegran.com. Our email support hours are Monday to Friday 9am to 5pm Eastern Standard Time, and Saturdays 10am - 6pm.
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