Ann The Gran Community

While attempting to upgrade the software on my Brother Innovis 4000D machine,

it showed on the screen that the upload was complete.  I then attempted to turn the

machine on again, and it asks for a "certification key #" which is eight digits,

 and it did not give me a number, and it also won't let me go past it.  Now my

machine is locked up and won't even sew either!  I am really in a mess!  Can someone

please tell me what I have done wrong?  and how can I fix it?  Thanks.....  :(

Have you tried calling your local dealer?  I've not heard of that happening but I have the ULT, things change. But that just doesn't sound right. Have you tried contacting Brother?

Otherwise, I hope someone has more info on this for you.

Does any of this help - http://welcome.solutions.brother.com/bsc/public/as/hk/en/dlf/download_index.html?reg=as&os=all&type2=-1&prod=hf_inov4000deas&c=hk&lang=en&flang=all

If not, contact Brother.  You may have to reload.