Hello,
In reference to the Giga Hoop, unfortunately we do not sell this product so we don't have any product documentation. We recommend you contact the retailer your purchased the product from and they can give you the instructions you need.
Thank you
AnntheGran support
If this does not resolve your issue, please feel free to send us an e-mail at support@annthegran.com. Our email support hours are Monday to Friday 9am to 5pm Eastern Standard Time, and Saturdays 10am - 6pm.