If you are having problems logging in, first make sure your user name and password is correct. If you know your user name, you can have your password emailed to you by clicking the link below:
http://www.annthegran.com/Forgot.aspx
After selecting this link, you can enter your user name and the system will assign a new password and email this password to the email address that is on file with us.
If you have tried having your password reset, and you receive an error “We were unable to access your information. Please try again.” You may need to create a new account.
To maintain peak performance of the new site, we only transferred active accounts from the old site. Active accounts include:
· New and updated registrations within the last 6 months.
· Anyone who has ever purchased anything on annthegran.com
· Any members with store credits
· All Ann’s club members
If you do not meet these criteria, please create a new account by clicking the link below:
http://www.annthegran.com/Register.aspx
Once you have registered, you can immediately begin using the latest features of our new site.
If this does not resolve your issue, please feel free to send us an e-mail at support@annthegran.com. Our email support hours are Monday to Friday 9am to 5pm Eastern Standard Time, and Saturdays 10am - 6pm.