Ann The Gran Community

I have tried to bring over a project photo in the Media Section for two weeks now.  A "Save" button appears on bottom of page below the "Tags" area.  When I click on "Save", it brings me back to my full description - not going any further.

I have written to ATG Support about 4 times and was told twice to read the Blog giving the instructions on how to maneuver this.  Another time, a rep said she would check into it and get back with me.  That didn't happen.  Ironically, one of my projects happens to appear on this Blog; therefore indicating that I have posted previously without any problem(s). 

Could someone help?  I have checked and rechecked my end and am at a loss.  Thank you.

Joan/NJ

Hi Joan-I tried it and had the same thing happen!  I checked the file size, and it was only 65.2 KB. 

Pat, The Avid Embroiderer

Hi, Joan,

Sorry about all this. Our Support team asked me about this before I went on holiday, and I asked them for more information from you so that we could replicate the error and then fix it, but unfortunately I didn't get your response before I left on holiday for a week. I will look into this right away and make sure it gets fixed.

BB

Joan,

I think I may have found the problem. Can you please try again now and let me know if it works?

BB

Hi Greg,

I did not receive a request for more information; I would have gladly explained further if need be.

But, anywho, whatever you did, it finally came through.  I guess it is okay to assume it was not on my end???  Hopefully, because I tried looking in every crevice of this computer.

Thank you Greg very much for your assistance.  Once again, hope your Holiday was fantastic.

Joan/NJ

Greg,

It worked so well, decided to put two photo's in.     Joan/NJ

Glad you got it resolved, Joan. Support and I must have gotten our signals crossed. As it turned out, the gallery was at its limit, so I just increased the storage size.

BB