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Latest post 08-29-2008 4:20 PM by atgsupport. 1 replies.
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  • 08-28-2008 6:30 PM

    Error Message WZ40

    I get this message everytime I try to open a free design downloaded as a zip file.  The saved zip file is there with 51 kb but I cannot open it.  When I try to open the zip file without saving it first I get the same error message.  This did not happen in the past but it is preventing me from using designs downloaded now.  Please help.  I don't have this problem on other sites.

    Message WZ40

    The ZIP cannot be opened.  If this ZIP is part of a backup set, please insert the last disk of the backup set and try again.  Both PKUNZIP and WinZip need the last disk of the backup set to read the end-of-central-directory record.  You may subsequently be prompted to insert other disks from the backup set.  This is normal PKUNZIP operation and is not specific to WinZip.
    If this ZIP is not part of a backup set it may be corrupted.

  • 08-29-2008 4:20 PM In reply to

    Re: Error Message WZ40

    Hello,

    Please e-mail support@annthegran.com including which design you are unable to unzip.  Also, please e-mail us if this happens with all free designs or just some designs.

    Thank you

    AnntheGran support

    If this does not resolve your issue, please feel free to send us an e-mail at support@annthegran.com. Our email support hours are Monday to Friday 9am to 5pm Eastern Standard Time, and Saturdays 10am - 6pm.

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