So many things to learn!!
When you do the download, there is a choice to "Open" or "Save." I recommend using the "Open" but you can save if you perfer. After selecting "open" your computer should go into "Zip" mode and you should get the designs in multiple formats. If that did not happen, you need to get a Zip software. There are several free Zip softwares, so Google "zip software" and find one you like.
If you got them unzipped, select your format and 'right click' your mouse. Select 'move.' Put that file where you want your designs to be located.
If the PED-Basic is not recognizing your format, you may not have selected "PES" which is your format. Another issue can be that, in the upper left corner, it may show a design size that is wrong (too large). Adjust that to the 4" x 4" or 100 mm by 100 mm.
Let us know if you are successful or you have other issues. ATG users are really helpful and supportive. Catch one of my blogs if you get a chance. I usually have tips for new and veteran ME users.
Pat, The Avid Embroiderer
If you are interested in selling your projects, you can determine your costs and profits quickly with my Spreadsheet.
If you want a lot of great information on working easier, faster and more confidently on your computer, check out my Tips and Tricks.
If you want to see my pashminas (that I successfully sell retail) check them out here. I also wholesale them.