What a lovely name - Hope!
Welcome to Machine Embroidery (ME) and AnnTheGran (ATG) - (more initials to follow...LOL)
Depending on your computer system, most PCs have a "Zip" file and when you download a "Zipped File," the computer may unzip the files automatically for you. For reasons that are uninteresting and too lengthy, the files are in PES format which is not the correct format for your machine.
You can download the 30 days trial version of Catalog Xpress to change to your format. Catalog Xpress for 64-bit Vista is currently suffering from a 'bug' and Support is frantically trying to fix it. (Bill Gates understands these things - that is why he recently retired!), but it works fine in every other operating system. Catalog Xpress is really a very good software and when it is working correctly, you will want to give it a try. It will keep you organized with your designs which is really challenging.
I hope you find your visit to ATG to be helpful and interesting. I have a blog here about endless hooping. Tomorrow, Friday the 8th, I will have a new one and I am sooooo excited about it. If you get a chance, please do stop by and leave a question or comment.
Users here are really helpful and genuinely knowledgeable. The Support group is really great too. Join us again, we are fun (no one paid me to say any of that! Therefore, I am the funnest.....LOL)
Pat, The Avid Embroiderer
If you are interested in selling your projects, you can determine your costs and profits quickly with my Spreadsheet.
If you want a lot of great information on working easier, faster and more confidently on your computer, check out my Tips and Tricks.
If you want to see my pashminas (that I successfully sell retail) check them out here. I also wholesale them.